Louise Lally Podcast

How to embrace digital as a Retailer

In this episode I discuss where digital fits into the Retail landscape to enhance the customer experience and create a better offering through the use of digital platforms within it. 

We also look at future trends and what is coming down the line to support the omnichannel and forge a stronger connection from online to offline shopping. Retailers have had to pivot with all the new changes from virtual reality to Meta and more so how can you as a shopper or a Retail owner have a better experience interacting with these interfaces across the various shopping channels.

The Challenges Retailers are Facing this Year

The SME Retail landscape has become a challenging area to operate in as many Retailers are struggling with increasing costs and labour shortages with retention and engagement being an area of concern in the marketplace.

In this discussion we covered areas such as:

1. Margin, Omnichannel, Recruitment and Engagement.
2. Success in Succession planning and how to potentialize in training and upskilling teams to drive an increase in engagement and innovation. 
3. Retailers talking to other Retailers by not working in silos in their business this can help support in building a collective mindset that drives growth and collaborations.

How Retailers can overcome challenges in the marketplace currently. What the current and future trends are within European and how can they be implemented here in the Irish market.

The Evolving Role of HR in Business Growth

👉 What are the ways SMEs can equip themselves to build a sustainable people strategy in a market that is currently dominated by high staff turnover such as Retail.
👉 The role that culture plays in retaining top talent.
👉 The impact of using values when managing teams in a business and how this impacts the culture.
👉 Creating Psychological Safety within a team how this drives engagement, growth and collaboration.
👉 The importance of supporting a team in their journey and allowing them to “Dream Big” encouraging and believing in them to reach their potential.